Frequently Asked Questions
-
Yes! The piece you receive will be the exact piece shown in the listing. Because each piece is photographed individually, the photos are intended to give you an accurate representation of the colors, crystals, botanicals, textures, and details of the actual piece you are purchasing.
Please keep in mind that colors and finishes can appear slightly different depending on lighting, viewing angle, and the screen you’re viewing them on. Some pigments and mica powders can have dimensional, pearlescent, or color-shifting effects that become more noticeable when the piece is viewed from different angles or in direct sunlight. Shimmer and subtle color variations may be difficult to capture in a photograph.
Every resin piece I create is truly one of a kind and cannot be duplicated — even if I tried. What you see is the piece you’ll receive, with all of its unique colors, details, and character.
Wire trees, succulents, or similar branches style pieces, the branches may shift slightly during shipping and can be moved back into place by hand.
-
Custom pieces can be created to celebrate a memory, milestone, event, or simply something made especially for you.
I offer custom resin geodes, wall art, tables, trays, home décor, botanical pieces, forever succulents, jewelry, and other one-of-a-kind creations. Colors, crystals, botanicals, size, and overall design can often be personalized to fit your vision.
I also offer wedding flower preservation, transforming bridal bouquets and meaningful wedding florals into lasting keepsakes such as geodes, trays, wall art, jewelry, ring dishes, and other custom pieces.
Custom botanical and keepsake pieces also make beautiful bridesmaid gifts, wedding gifts, holiday gifts, baby or bridal shower favors, party favors, and event gifts. Many designs can be created in multiples or bulk quantities for special occasions.
Memorial and keepsake jewelry can incorporate a small amount of a loved one’s cremated remains, breast milk, pet fur or ashes, dried flowers, and other sentimental materials. Jewelry may be created as rings, necklaces, bracelets, and other styles, depending on the design.
For memorial and keepsake orders, I’ll send you a secure collection kit with tracking information, a small vial, funnel, instructions, and return packaging so you can safely send only the small amount needed for your piece.
A 40% non-refundable deposit is required before work begins on custom orders, with the remaining balance due upon completion.
-
Gently dust your resin piece with a soft microfiber cloth.
If needed, wipe it with a slightly damp cloth and dry it immediately. Avoid harsh chemicals, abrasive cleaners, rough sponges, or soaking the piece in water.
To help keep your resin art looking its best, do not place it in prolonged direct sunlight, near strong heat sources, or in areas exposed to extreme temperatures. Excessive heat and UV exposure can affect resin over time.
For pieces containing crystals, crushed glass, botanicals, or other raised details, handle gently and avoid scrubbing textured areas.
With proper care, your piece can stay beautiful for years to come.
-
Because each piece is handmade, returns and exchanges may be limited.
Custom and personalized pieces are generally considered final sale once work has begun.
If your order arrives damaged or there is an issue with your purchase, please contact The Rowan Tree as soon as possible so the situation can be reviewed and the best solution can be found.
-
Processing times vary depending on the piece and whether it is ready-made or custom.
Ready-to-ship items will typically be sent sooner, while custom pieces require additional time for design, creation, curing, finishing, and personalization.
An estimated timeline will be provided for custom orders before work begins. Once your order ships, tracking information will be provided.
-
Absolutely! If you see a piece you love but would like to explore a different crystal, color, flower, or other detail, reach out through the Custom Orders form. Depending on the piece and materials available, I may be able to create something inspired by the original while incorporating your preferences.
-
I carefully package every piece to help ensure it arrives safely, but unfortunately, damage can sometimes happen during shipping. If your order arrives damaged, please contact me as soon as possible and include clear photos of the damage and the packaging. I’ll work with you to determine the best way to resolve the issue.